Chargoon Technical Service Center

Chargoon Technical Service Center provides technical support, troubleshooting, security enhancement and optimization of Didgah software with a team of experts. The center ensures stable and secure operation of organizational systems with fast response and efficient solutions. The Technical Service Center provides services such as Integrated Identity and Access Management (IAM), stable Didgah service, HA setup, Didgah system optimization and support, technical audit and consulting session, and customer service desk.

Comprehensive Integrated Identity and Access Management (IAM) Solution

Didgah IAM Solution enables users to log in to various organization systems once by integrating identity and access management. By connecting Didgah to Active Directory or LDAP, user management is centralized and automated, reducing the need for manual user definition and human errors. Using Single Sign-On (SSO) also allows employees to access systems without repeated logins, reducing the workload of the IT department in handling password problems.

This solution supports standard protocols such as SAML 2.0, OAuth/OIDC, and CAS, and is easily integrated with various organizational systems. The user login process is fast and uninterrupted, and with the availability of infrastructure such as Active Directory and IdP, it is possible to fully deploy it in a short time.

Stable Didgah Service

The stability of information systems in large organizations does not simply mean providing backups, but also ensuring service continuity in critical situations. In many cases, recovering large databases is time-consuming and can take the system offline for hours. Considering this fact, “Resilient Didgah” goes beyond backup and focuses on service continuity, preparing the organization to effectively deal with infrastructure crises.

In the Resilient Didgah architecture, the concept of “second site” is defined as an independent and ready environment; an environment that contains the full version of the Didgah system and is activated only in the event of an incident. Although there are limitations such as bandwidth or data synchronization interval, the main advantage of this approach is the elimination of time-consuming installation and recovery processes and the rapid return of the system to service.

Setting up HA

Critical systems play a key role in the stability and productivity of organizations. The loss of these systems can have serious consequences. The High Availability architecture solution ensures that these systems continue to operate even in the event of a failure. By eliminating points of weakness (SPOF) and using tools such as Load Balancer for load distribution and Redis Cluster for Cache management, this architecture ensures that services remain stable and fast. Also, using Microsoft Always On Availability Groups, databases will be safe and recoverable even in the event of disasters or geographical problems. With such an architecture, organizations benefit from reducing the risk of failure, increasing system performance, and growing without disruption. Data remains protected, and new resources can be added to meet development needs. This technology ensures stable and smooth access to systems and guarantees productivity and security for organizations.

Didgah System Optimization and Support

Didgah’s specialized system optimization and support service is a comprehensive solution for increasing performance, strengthening security, and improving scalability of web-based systems. Chargoon’s technical team, with experience and advanced tools, carefully examines and analyzes your organization’s needs and takes the quality and efficiency of your system to a higher level with solutions such as separating web servers from databases, optimizing resources, and dealing with security threats. This service not only reduces processing load and increases loading speed, but also prevents operational interference and problems caused by heavy traffic.

These services enable better resource management and readiness for increased user growth, especially for organizations seeking greater growth and scalability. By leveraging Chargoon’s proprietary and specialized solutions, you can have a fast, stable, and secure system that fully meets the growing needs of your organization while reducing operational costs.

Technical Audit and Consulting Session

Chargoon’s technical consulting and audit service is an exceptional opportunity for organizations to improve the stability and efficiency of their systems by identifying weaknesses and providing targeted solutions. By closely examining servers and providing a comprehensive report of the findings, this service helps you identify obvious problems and preventive factors and, using standard checklists in the field of servers, databases and security, take the efficiency of your systems to a new level.

The goal of this service is to ensure the stable and optimal performance of enterprise software. By taking advantage of this specialized consulting, organizations can reduce their concerns about technical risks and improve the efficiency of their data and systems with complete confidence. Chargoon’s in-person or online consulting sessions not only solve existing problems, but also provide a clear vision for the sustainability and development of your infrastructure.

Customer Service Desk

Customer Service Desk is designed to eliminate paperwork, reduce in-person visits, and improve user experience to simplify and streamline access to organizational services. With a responsive user interface, personal user dashboards, and smart forms, this system allows for easy registration and tracking of requests, and reduces the workload of internal personnel by automating processes.

This desk is seamlessly connected to internal systems such as office automation, and users can view the status of their requests at any time and be notified of changes via SMS. It also provides a secure platform for providing services by using data encryption, SSL certificates, and protection against common web attacks. As a digital showcase of the organization, it presents a modern and reliable image of your services.